Rent a car in less than five minutes
To rent or book a vehicle nothing simpler:
- (A.) Connect to the Hertz self-serve online platform or (B.) contact the Hertz self-serve customer service.
- Select and book your vehicle
- Receive an SMS and a confirmation email with a badge number
- Retrieve your rental badge at the hotel counter by showing your SMS/email
- Get to your vehicle and start your rental
- Return the vehicle and give back your badge at the hotel counter at the end of the rental
BOOKING
- OPTION 1: via the online self-serve platform
- Connect to the booking platform available at your hotel counter
- Enter the dates and time of the required booking to verify the cars availabilities
- Check the availability and price of the vehicles
- Choose your vehicle
- a. If this is a first self-serve booking: Create your account (get your driving license and your credit card):
→ Fill in your surname/first name/place and date of birth/full address/ driving license number/driving license issue date and place
→ Fill in your credit card details (except Maestro and Electron)
b. If you already have an account: Connect to your account with your ID number and your password
- Confirm your car booking
- Receive by email and SMS your booking confirmation as well as your badge number
- Introduce yourself to the hotel counter and show your booking confirmation with your badge number
- Retrieve your badge from the counter agent (and the keys with the car guide for the Blue Summer)
- Get to your vehicle to start your rental
- Follow the instructions given with the badge to initiate your booking start and enjoy your rental
- Park the vehicle, follow the end of booking instructions and give back the booking badge (and the keys with the car guide for the Blue Summer) to the hotel counter
- Receive your invoice by email with your rental credit card payment receipt ( card will be debited at the end of the rental)
- OPTION N°2 : By telephone
- Contact the Hertz self-serve customer service
- Check the availability and prices of the vehicles according to the required dates and time
- a. If this is your first self-serve booking: Get your driving license and your credit card for registration by the Hertz agent: surname/first name/date and place of birth/full address/driving license number/ driving license issue date and place/credit card details (except Maestro and Electron)
b. If you already have an account: inform your Hertz agent and get your ID number and your password
- Confirm your car booking
- Receive by email and SMS your booking confirmation as well as your badge number
- Introduce yourself to the hotel counter and show your booking confirmation with your badge number
- Retrieve your badge from the counter agent (and the keys with the car guide for the Blue Summer)
- Get to your vehicle to start your rental
- Follow the instructions given with the badge to initiate your booking start and enjoy your rental
- Park the vehicle, follow the end of booking instructions and give back the booking badge (and the keys for the Bluesummer) to the hotel counter
- Receive your invoice by email with your rental credit card payment receipt ( card will be debited at the end of the rental)
BOOKING EXTENSION / CANCELLATION / CHANGE
- Extension
- Via the platform by connecting to your account
- Via telephone by calling the Hertz self-serve customer service
In both cases verification of the vehicle availability will be done before validating the extension.
- Cancellation
- Via the platform by connecting to your account if the delay between cancellation and the start of the rental is of at least 30 minutes.
- By phone by calling Hertz self-serve customer service if the delay between cancellation and the start of the rental is of at least 30 minutes.
Warning: : In case of cancellation with a delay inferior to 30 minutes, it must be validated via the Hertz self-serve customer service. Cancellation fees will be charged.
- Change
By phone by calling the Hertz self-serve customer service.
According to the delay, some fees can be charged.
